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Cookies Policy
About cookies
Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or another device when you visit a website. They allow a website to recognise a device, remember selected settings and understand how the website is being used. Cookies can make online services work more efficiently and can help provide a smoother experience.
Some cookies are placed directly by Golden Reels Casino. Other cookies may be placed by service providers that support website functions, security, analytics, communications, payment-related processes or advertising activities. These third parties may process information collected through their technologies in accordance with their own privacy notices and policies.
Cookies may be session cookies or persistent cookies. Session cookies are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The precise duration of a cookie can depend on its purpose, the service that places it and your browser or device settings.
Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be linked with other information, such as account, device or usage information. Where this occurs, we handle the information in accordance with applicable privacy requirements and our Privacy Policy.
Similar technologies
We may also use technologies that perform functions similar to cookies, including pixels, tags, software development kits, browser storage and device identifiers. For simplicity, this policy refers to cookies and these similar technologies together as “cookies”. The technologies used may change as our website and supporting services develop.
How we use cookies
The cookies used on our website may serve different purposes. Some are essential for the website to function, while others help us understand visitor behaviour or remember preferences. We aim to use cookies in a proportionate way and to provide information about the choices available to you.
Strictly necessary cookies
Strictly necessary cookies support core website functions. They may help with page navigation, account access, security controls, fraud prevention, session management and the delivery of requested services. Without these cookies, parts of the website may not operate correctly. Because they are needed for essential functions, they may not be available for complete opt-out through a cookie preference tool, although you may be able to block them through your browser.
Functionality cookies
Functionality cookies allow the website to remember choices you make. For example, they may remember language, region, display or other settings. These cookies can help make future visits more convenient and may prevent you from having to repeat the same selections. If you do not allow these cookies, some personalised features may be unavailable or may need to be selected again.
Performance and analytics cookies
Performance and analytics cookies help us understand how visitors use the website. They may provide information about pages viewed, links selected, time spent on pages, navigation paths, browser type, device type and general website performance. This information is generally used in aggregated or statistical form to identify errors, improve content, test changes and make the website easier to use.
Security and compliance cookies
Certain cookies may help us protect our website and services. They can assist with detecting unusual activity, preventing abuse, supporting identity and access controls, maintaining reliable sessions and meeting legal, regulatory or operational requirements. These cookies may be used alongside other security measures and do not remove the need for users to keep their login details secure.
Marketing and advertising cookies
Where used and permitted, marketing or advertising cookies may help measure campaigns, limit repeated advertisements, understand interactions with promotional content and deliver information that may be more relevant to your interests. These cookies may be placed by us or by advertising, media or measurement partners. You may be able to refuse these cookies through the consent tool, your browser settings or other controls made available by the relevant service.
Your cookie choices
When you first visit our website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject optional cookies or select categories of cookies. Your available choices may depend on the device, browser, location and website version you use. Strictly necessary cookies may continue to operate because they are required to provide the website or a service you have requested.
You can usually manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block some or all cookies, or receive a warning before a cookie is saved. Browser controls differ, so you should check the help or settings section of the browser you use for instructions.
- Deleting cookies may remove saved preferences and may sign you out of websites.
- Blocking all cookies may affect website availability, security and functionality.
- Your choices may need to be repeated if you use a different browser or device.
- Cookie controls may not remove information already collected by a third party.
- Some services may offer their own opt-out or privacy settings.
If you disable cookies, you may still be able to browse parts of the website. However, account features, security processes, games, forms, preferences or other functions may not work as intended. We cannot guarantee that every website feature will be available when cookies are blocked or restricted.
Mobile devices
Mobile operating systems may provide advertising, tracking or privacy controls that operate separately from browser cookie settings. Your device may also allow you to reset advertising identifiers or restrict tracking. You should review the privacy settings and support information provided by your device manufacturer or operating system provider.
Where required, we will seek consent before using optional cookies or similar technologies. You can change your preferences where a cookie preference tool is available. Changing your preferences will generally affect future activity, but it may not alter information collected before your choice was changed.
Third parties, privacy and updates
Some website functions may be supported by third-party providers. These providers may use cookies or similar technologies to deliver their services, maintain security, measure performance, process technical information or support communications. Third-party cookies are controlled by the relevant provider, not by Golden Reels Casino alone. We encourage you to review the privacy and cookie information published by those providers where it is made available.
Information collected through cookies may include an IP address, browser and device details, operating system, general location information, pages visited, actions taken, referral information and dates or times of activity. The information collected will depend on the cookie and the settings you choose. We use and manage personal information in accordance with applicable Australian privacy obligations and our Privacy Policy.
Cookies may involve the collection or processing of information by providers located outside Australia. Where personal information is handled by an overseas provider, appropriate arrangements and protections may apply as required by relevant law. Our Privacy Policy contains further information about the handling, storage, access and disclosure of personal information.
Children and age restrictions
Our services are intended for people who meet the applicable legal age and eligibility requirements for online gambling in their location. We do not knowingly seek to collect information from children through our gambling services. If you believe a child has provided personal information or used the website, please take appropriate steps to protect the child and contact us through the channels made available on the website.
Changes to this policy
We may update this Cookies Policy from time to time to reflect changes to our website, technologies, service providers, legal requirements or business practices. When changes are made, the revised policy will be published on this page with an updated effective date where appropriate. You should review this page periodically so you understand how cookies are used and what choices are available.
If you have questions about this Cookies Policy or wish to make a privacy-related request, please use the contact or support options provided on the Golden Reels Casino website. We will handle requests in accordance with applicable requirements and may need to verify your identity before responding.