200% up to $2,700
Responsible Gaming
Gamble for entertainment
Online casino games are games of chance. Outcomes are determined by the relevant game systems and cannot be predicted or controlled by a player. Previous results do not change the likelihood of future results, and a win does not mean that another win is more or less likely to occur. No strategy can guarantee a profit.
If you choose to gamble, regard it as a recreational activity with a cost, similar to other forms of entertainment. Decide what you are comfortable spending before you start, and do not increase that amount to try to recover losses. A loss is not temporary money that must be won back. Chasing losses can lead to decisions that are difficult to control and may increase financial or personal harm.
- Only gamble with money set aside for entertainment after essential expenses have been covered.
- Set a time limit as well as a spending limit before playing.
- Take regular breaks and avoid playing when tired, upset, stressed or affected by alcohol or other substances.
- Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
- Never gamble to repay debts, improve your financial position or resolve personal problems.
- Remember that a promotional offer or game feature does not remove the risks associated with gambling.
Gambling should not interfere with your work, study, relationships, sleep, health or other responsibilities. If it stops feeling like a choice or becomes a source of stress, stop playing and seek support.
Plan before you play
A practical plan can help you keep gambling within safe boundaries. Consider how much time and money you can reasonably allocate without affecting rent, bills, food, savings or other important commitments. Your plan should reflect your personal circumstances, including your income, financial obligations and wellbeing.
Use available account controls
Where available, account tools may help you manage your activity. These can include deposit limits, loss or spending limits, session reminders, activity statements, temporary breaks and account closure or self-exclusion options. Availability and operation may depend on the service and applicable requirements. Review the information provided in your account and select controls that support your plan.
- Choose a limit before depositing or starting a session.
- Set the limit at a level you can maintain, rather than an amount based on an expected win.
- Use reminders or breaks to check how long you have been playing.
- Review your activity regularly so that deposits, wagers and losses remain clear.
- If a limit is reached, stop playing rather than trying to work around it.
- If you need stronger protection, consider a longer break, account closure or self-exclusion.
A limit is not a guarantee that gambling will be affordable or suitable for you. You remain responsible for making informed decisions, monitoring your activity and asking for help when needed. If you find that you are changing limits repeatedly, avoiding limits or opening accounts to continue playing, treat this as a warning sign and stop.
Recognise the warning signs
Problem gambling can affect anyone, including people who have previously gambled without difficulty. It may develop gradually, and the signs are not always obvious to the person gambling. Being aware of changes in your behaviour can help you act early.
- Spending more time or money gambling than you intended.
- Thinking about gambling frequently or finding it difficult to concentrate on other activities.
- Increasing the amount or frequency of gambling to achieve the same excitement.
- Feeling restless, irritable or uncomfortable when trying to stop or cut back.
- Trying to win back losses by continuing to gamble.
- Hiding gambling activity, deposits, losses or account statements from family or friends.
- Borrowing money, missing payments or using money needed for essentials.
- Selling belongings or accessing savings to continue gambling.
- Arguing with people close to you because of gambling.
- Feeling anxious, guilty, depressed or distressed after gambling.
- Neglecting work, study, health, sleep or family responsibilities.
- Attempting to stop but returning to gambling repeatedly.
One or more of these signs may indicate that gambling is causing harm. You do not need to wait for a crisis before taking action. Stop gambling, use available account restrictions and speak with a qualified support service or a trusted person. Support is available whether you want to reduce your gambling, take a break or stop completely.
Taking a break or stopping
If you are concerned about your gambling, the safest step may be to stop. You can request a temporary break, account closure or self-exclusion through the account or support process available to you. A self-exclusion request is intended to prevent or restrict access for the selected period, subject to the applicable process and requirements. Do not create another account or use another person’s account to avoid a restriction.
Before taking a break, consider telling someone you trust. Removing saved payment methods, limiting access to gambling websites and applications, and asking a trusted person to help manage finances may also provide additional protection. If gambling has affected your finances, consider obtaining independent financial advice and prioritising essential bills.
Support in Australia
Independent help is available across Australia for people affected by gambling, as well as for family members and friends. Services may offer confidential information, counselling, practical guidance and support with setting goals or stopping gambling. You can contact a relevant Australian gambling support service through its official website or another trusted health and community organisation.
If you feel overwhelmed, unsafe or at immediate risk of harming yourself or someone else, contact emergency services in Australia or attend the nearest hospital emergency department. In an urgent situation, seek help from a trusted person and do not remain alone.
Our approach to safer gambling
Golden Reels Casino aims to provide clear responsible gaming information and to support players who wish to manage, reduce or stop their gambling. We may take steps to protect account holders where activity or information indicates that additional assistance may be appropriate. This can include providing information about account controls, encouraging a break, restricting access or directing a player to independent support.
We cannot assess every risk or prevent every harm, so responsible gambling is a shared responsibility. Please keep your account details secure, do not allow another person to use your account and tell us if you need help applying a restriction. We may need to verify information before changing account settings or applying certain measures.
This page provides general information and is not medical, psychological, legal or financial advice. Gambling laws and support arrangements may change, and you should consult current official Australian information or a qualified professional for advice about your circumstances. If you are under the legal gambling age, do not use online gambling services. Parents and carers should consider using device, payment and internet controls to help prevent access by children.
For assistance with available responsible gaming features, review the information in your account or use the available customer support channel. If you believe you may be gambling beyond your means, stop now and seek independent support before playing again.